Finance

Who doesn’t like a good quote? We come across interesting and useful quotes all of the time in literature, news media, entertainment, and so on. A potent, succinct quote that underlines a key point or supports an important truth can be like gold. Here are some great quotes from industry leaders that simplify big ideas, point to the future of banking, and inspire us to implement more effective strategies.

1. Brett King

The CEO and co-founder of Moven, King is also a bestselling author and Breaking Banks radio show host. King was named “King of the Disruptors” by Banking Exchange magazine, with American Banker naming him Innovator of the Year in 2012.

Banking has to work when and where you need it. The best advice and service in financial services happens in real time and is based on customer behaviour, using principles of Big Data, mobility and gamification.

2. Arvind Sankaran

Arvind has global expertise in retail banking and wealth management, built over 25 years with focus on ASEAN markets. He currently advises fintech and edtech ventures. He also serves as a strategy for Crayon Data.

We’re witnessing the creative destruction of financial services, rearranging itself around the customer. Who does it in the most relevant, exciting way, using data and digital, wins!

3. Ron Shevlin

Shevlin is currently director of research at Cornerstone Advisors where his research focuses on retail banking products and services. He is the author of the bestseller, Smarter Bank and is the author of the award-winning blog Snarketing 2.0 which is published by The Financial Brand.

The challenge for banks isn’t becoming “digital” – it’s providing value that is perceived to be in line with the cost – or better yet, providing value that customers are comfortable paying for.

4. Chris Skinner

Chris Skinner is a London-based independent commentator on the financial markets and the chairman of the Financial Services Club. He is the author of ten books including his most recent bestseller, Digital Bank. He is also chief executive of the research firm, Balatro Ltd, and a regular commentator on BBC News, Sky News, and Bloomberg about banking issues.

By partnering with fintech startups, banks will give their account holders the right measure of security and speed. Account holders can know that their money is safe, and they can enjoy the latest financial technology. This is the way to becoming a digital bank.

5. David Brear

David Brear has a deep range of experience in agency, consultancy and client side work for a number of top financial services brands.

Brear is now part of the international Think Different Group. Previously, Brear headed the UK Digital Banking practice for Gartner Consulting, helping key banking clients put in place the right foundations and innovations to grow, expand, defend and run their markets and operations.

Technological innovations will be the heart and blood of the banking industry for many years to come and if banks do not make the most of it, the new players of Fintech and large technology companies surely will.

6. Jim Marous

Jim Marous is currently the co-publisher of The Financial Brand and the publisher of the Digital Banking Report.

Financial institutions must be able to deliver an easy to navigate, a seamless digital platform that goes far beyond a miniaturized online banking offering

7. Giles Sutherland

Giles Sutherland is the Chief Commercial Officer at Carta, where he leads a team developing and executing business strategies to drive partnerships, commercialize products, and monetize technology platforms.

At the end of the day, customer-centric fin-tech solutions are going to win.

The fintech industry has been growing at an impressive pace for several years. New, unusual solutions are appearing and the biggest players are outdoing each other in offering innovations. Due to the increased interest in modern banking, the fintech industry is surrounded by long-held beliefs that have little to do with reality. At INCAT, while working every day with entities planning to enter the fintech industry, we encounter such misconceptions all the time, so today we decided to tackle the most popular ones that create a false image of the industry.

1. It takes a huge amount of money and time to make a fintech

What is the truth?

The amount of financial expenses that a fintech startup incurs depends primarily on the business model adopted. If you decide to develop the whole fintech infrastructure and a wide range of services, then of course it requires a lot of funding – you need a budget for operations, infrastructure, team, technology and marketing. However, if you choose the minimal option and decide to develop one service at the beginning and see if the market will accept it, then you can afford to optimize cost and time by choosing, for example, the INCAT FaaS AI platform, which allows you to quickly implement a transaction system and the possibility of subscription billing instead of a standard license.

2. Your product or service must be a gamechanger

What is the truth?

Innovation is a word that is used in all cases in the fintech industry. It is commonly believed that a solution offered by a fintech company must be unique and must completely change the rules of the financial market. Meanwhile, the recipe for success in the fintech industry is much simpler – you don’t have to reinvent the wheel and create a solution that no one else offers yet. You can do similar things to those already on the market, just do them better. Find out what the pain points of users of existing solutions are and answer them, without necessarily changing the status quo right away.

3. Fintech’s biggest enemy is the traditional bank

What is the truth?

The competition titled “fintech vs bank” has existed since the very beginning of the fintech industry. The thing is, while in the beginning there was a slight rivalry between banks and fintechs, this has now changed to collaboration. Banks recognize the technological potential of fintechs, while fintechs are open to partnerships with banks to build their customer base and navigate the challenging regulatory environment. The PKO Polish Banki initiative titled “Let’s fintech with PKO” can be an example of such cooperation. Let’s Fintech with PKO Bank Polski is a program of partnerships with startups under which PKO is looking for fintech solutions ready to conduct internal and production pilots and scale their business in partnership with the Bank.

4. Regulation kills innovation

What is the truth?

The fintech industry is an area that, just like banks, operates in a certain regulatory environment, but it is not designed to stifle innovation, but to create standards and to ensure transparency and security of financial services. In addition, Polish regulator – KNF creates a number of initiatives that support and educate fintechs on the requirements they must meet to become a full-fledged participant in the financial market. Such initiatives for example include the creation of the Innovation Hub educational program and the creation of a virtual sandbox for fintech start-ups.

5. Fintechs don’t care about client’s security

What is the truth?

It is exactly the opposite. Fintechs, unlike traditional banks, are still working on trusting users and convincing them to deposit their assets with them. This makes it all the more important for them to take care of the security of their customers, because not taking care of this issue is a one-way ticket. Although we still hear about various security-related mistakes in Polish banks, banks have such a strong position among their customers that they often indulge in such slip-ups. It’s different with fintechs – any mistake can have consequences in the form of ruining the image of a trusted financial partner, so fintechs are very sensitive to user security aspects.

The end of the year is coming, so on the one hand is the time to sum up the past months, but on the other hand, it is a good moment to forecast what to pay attention to in the next, coming year. Although technology in the financial field is not changing so rapidly in comparison to others, there are still new solutions and trends to consider. What technology trends will emerge in the financial industry in 2022? Let’s find out:

1. Hyper Automation

Hyper automation is not just a technology trend, it touches business processes in a big way.

The increasing emphasis on growth, digitization and operational excellence
have highlighted the need for better, more widespread automation.
Hyper-automation is a business approach to identify, verify and automate as many business and IT processes as possible. It requires Orchestrated use of multiple tools and technology platforms, including RPA, low-code platforms and process mining tools.

It is an extension of existing business process automation beyond the boundaries of individual processes. By combining AI tools with RPA, hyper-automation enables automation of virtually any repetitive task performed by business users.

It even takes it to the next level and automates automation – dynamically discovering business processes and creating bots to automate them. Hyperautomation was identified by Gartner as one of the top 10 strategic technology trends of the year.

With an array of tools such as Robotic Process Automation (RPA), machine learning (ML) and artificial intelligence (AI) working together in harmony to automate complex business processes – including where domain experts were once needed – hyperautomation is the way to go for true digital transformation.

2. Buy-Now-Pay Later Goes Mainstream

With the rise in popularity of online shopping and new generations coming online, the adoption of new payment options is happening faster than ever before. Take, for example, buy now, pay later solutions like Klarna and Afterpay, where consumers can now even convert their homes into a ‘virtual changing room’ by trying before they buy.

The BNPL industry has modernized layaway and installment payments to offer consumers flexible payment options for their purchases. Compared to credit cards, intended to be used repeatedly, BNPL solutions are applied to individual transactions—appealing to consumers who want to make less of a financial commitment, even on lower ticket items.

The pandemic’s impact and BNPL’s overall rise in popularity will lead the industry to rack up $680 billion in transaction volume worldwide in 2025.

While some BNPL solutions are available in-store, they are native to ecommerce checkout, making them more widely available when shopping online. And with ecommerce sales climbing an estimated 44.4% year-over-year (YoY) in Q2 2020, more consumers may choose to use BNPL solutions more regularly, if they haven’t already.

3. DeFi

The essence of decentralized finance is that it is a set of tools and applications functioning in the blockchain network and allowing the user to use a number of financial services that we know from the traditional financial sector, but mostly implemented without the involvement of a central institution (e.g. bank).

As indicated by Fintech Poland, decentralized finances have a huge growth potential. In less than a year and a half (from July 2020 to October 2021) DeFi market capitalization increased from 3 billion dollars to over 200 billion. Adding to these numbers is the potential of the crypto-asset market – today there are already 330 million crypto-asset users worldwide, and the value of transactions on the Etherum blockchain reached $2.5 trillion in the second quarter of 2021.

DeFi seems to be one of the most innovative and fastest growing areas of modern finance. The development of decentralized finance changes the foundations on which the banking system was based for years – it neutralizes the role of financial institutions, balances the level of control of system participants, gives wide access to capital and new users.

4. Cloud for banking

Data, its storage, processing and analysis is the most sensitive part of banking, which is being addressed by the most trusted cloud solution providers and companies implementing them in organizations. Replacing on-site infrastructure with cloud solutions is a natural direction of technological development for banks, which responds to their most important needs.

Implementation of cloud solutions in the case of financial institutions means a significant reduction in expenses on data storage and archiving. Cloud also allows to offload central systems and faster changes to the process or product that is built on it. The biggest challenges can be seen at the interface between new technologies and traditional solutions. This is not only the reorganization of the entire IT, integration of new cloud infrastructure with central systems, but also changes in the operating model.

5. Cross-Platform Services

Digital finance transactions frequently cross over to various other industries such as retail, healthcare, and utilities. On point, the emergence of third-party payment providers such as PayPal and AliPay largely attribute their success to making the most of this phenomenon.

Due to the commonly lengthier transfer process and tediousness of going back and forth between banking apps and other business sites, many consumers are turning to third-party providers who most likely have already made themselves available in growing digital spaces such as e-commerce. In terms of proportion, the global tally of online banking direct payments are 5.3% lower compared to third party payments accounting 39.7%.

By embedding payment services such as developing mobile pay or hybrid wallets available for cross-platform transactions, your business can turn the situation around. Evidence of this can be observed in the growing popularity of Payment Mini Program Integrations within WeChat in China. By integrating services such as payments or transfers as a bite-sized app or service in the multi-purpose WeChat app, many finance vendors have not only increased awareness but also significantly raised their total revenue outside of interbank and intra fintech transfers. This goes to show that in the advent of digitisation spanning industries serviced by the financial sector, visibility will be the key to sustaining business.

Fintech Poland Foundation, in cooperation with Cashless, has recently published a report which aims to introduce the issue of decentralized finance DeFi (DeFi stands for Decentralised Finance). You can read about this new area of financial services market in our article.

What is decentralized finance?

The essence of decentralized finance is that it is a set of tools and applications functioning in the blockchain network and allowing the user to use a number of financial services that we know from the traditional financial sector, but implemented mostly without the participation of a central institution (e.g. bank).

The functioning of the service is coordinated by the so-called smart contracts, i.e. agreements written and programmed in the form of computer code located in the blockchain network. The services which are realized in DeFi model include lending, asset trading, insurance or providing liquidity for exchanges. What is important is the fact that the blockchain technology, on which DeFi is based, allows to omit the link, i.e. a particular financial institution that mediates the transactions. The decentralization of transactions, the absence of an intermediary and the equality of all participants in the register are the features that distinguish DeFi from traditional, centralized banking.

The potential of DeFi market

As Fintech Poland points out, decentralized finance has huge growth potential. In less than a year and a half (from July 2020 to October 2021), DeFi market capitalization grew from $3 billion to over $200 billion. Add to these numbers the potential of the cryptoasset market – today, cryptoassets are already used by 330 million users worldwide, and the value of transactions on the Etherum blockchain reached $2.5 trillion in the second quarter of 2021.

How is DeFi different from traditional finance?

The DeFi marketplace is an innovation of sorts that could soon change the status quo of the financial sector. We outline the main areas of difference between DeFi and traditional, centralized finance:

No middleman

In traditional banking, there is an intermediary between one party and the other in a transaction, with control and full access to the transaction history, such as a bank that provides the full legal, technical and institutional infrastructure.

In DeFi the institution of an intermediary does not exist – there is a single, distributed register of transactions that can be accessed by any user of the system, on an equal footing.

Control over assets

In the traditional approach, funds and client assets are directly controlled by regulated financial entities. In decentralized finance, assets are always under the control of the user, without the involvement of a third party.

Execution and speed of transactions

Transaction clearing and settlement with DeFi is accomplished much more efficiently than with traditional banking – recording the transaction on the blockchain usually completes the settlement process. Depending on the type of blockchain it takes from a second to several minutes, while the settlement of the transaction performed by the clearing house usually takes from a few hours to 3 days.

Regulations

The traditional banking market is heavily regulated, with governance and oversight of the system determined by service providers, regulators and supervisors. The supervision of the operation of the protocol on which DeFi is based is done by the community around the network. Especially in the initial phase, the supervision is performed by
developers. As the network grows, the management system often takes a decentralized form which involves distribution of voting rights
among the community involved in protocol development. Voting on changes is done using so-called management tokens.

Security

Traditional banking and financial applications are vulnerable to attacks
and data leaks both by people from outside and from
The human factor generates the biggest risk of error.

In DeFi, individual applications and protocols are vulnerable to attacks and exploits,
mainly through errors in code and imperfect design of smart contracts.
However, the openness of the code promotes rapid security improvements through
comments from the community. The security of a blockchain network is also directly proportional to the number of people involved in securing the network itself.

Services

DeFi’s primary service categories include:

Stable cryptocurrencies (stablecoins) – which are digital currencies whose value
is pegged to the corresponding fiat currencies (currencies that are not backed by material goods).

Exchanges – analogous to traditional stock exchanges, they allow the exchange
and trade in digital assets.

Loans – this service involves the creation of time-limited, interest-bearing instruments that allow users of the protocol to block assets in it and earn passive income, as well as borrowing assets in exchange for interest.

Derivatives – are financial instruments whose value is dependent on the value of an underlying asset or group of assets.

Asset management – includes tools and services that optimize the allocation of asset allocation in an investment portfolio based on variables such as risk profile or time horizon or time horizon.

Insurance –  provides financial protection should a particular event occur, reducing the overall risk associated with a transaction.

Oracles – services that provide smart contracts with access to data from outside the network (such as asset prices underlying
derivative products in the DeFi ecosystem – both decentralized as well as traditional)

Cryptocurrency wallets – interfaces that allow users to manage crypto assets stored in the blockchain. They are divided
into non-trusted wallets (the user has exclusive control over the funds through their private keys) and custodian wallets, (private keys are managed by service provider).

Summary

DeFi seems to be one of the most innovative and fastest growing areas of modern finance. The development of decentralized finance changes the foundations on which the banking system was based for years – it neutralizes the role of financial institutions, balances the level of control of system participants, gives wide access to capital and new users. Like any innovation, DeFi is not free from risks and threats, which grow in direct proportion to the development of this area. Therefore, on the one hand, the financial market should reckon with the potential of DeFi, and on the other hand, the focus should be on adapting the financial ecosystem to the possibilities of decentralized banking and securing a regulatory area that will allow the participants of this market to develop in a safe and legal manner.

In collaboration with Fintech Futures, we have prepared an industry report on the digitalization process in banking

As Alex Hamilton, editor of Fintech Futures, writes:

“Digitisation has gone from a “nice to have” to an imperative for many in the banking sector, and nothing has quite put fuel to the flames quite like the COVID-19 pandemic.

As customers diversify not just the way they interact with their financial institutions, but also the ways they live their daily lives, so must an innovative company pivot – strategically and technologically – to meet these changes.

Yet now the fintech sector is awash with popularity, mass market adoption, and VC funding. Challenger banks that once counted users in the thousands now count them in the millions. Others wrestle with regulatory frameworks with the same gusto their banking contemporaries do.

Where once fintechs looked on the banks as competition, and now see them as collaborators, or slow-moving contemporaries, what do budding new firms think of those who came before them, the legacy fintechs?

In this deep dive industry report, produced in collaboration with Incat, FinTech Futures investigates whether a new market can emerge, a new competitive scene where fintech battles fintech for the scraps.”

From this report you will learn:

• How customer demands are laying the groundwork for new fintech strategies
• Whether the super app is the right strategy for the future
• How to overcome the challenge of time-to-market
• Is it really fintech vs fintech in today’s industry?

Additionally in the report you will find a commentary by our CEO – Piotr Hanusiak, who indicates what is currently the biggest market challenge for fintechs.

The report you can download here: https://bit.ly/FintechFuturesReport

1 July marked the 6th anniversary of Revolut, one of the first fintechs to offer modern payments for the B2B and B2C markets. In 2015, what Revolut offered its customers was perfectly consistent with its name – simply revolutionary. Today, however, the use of modern payments is almost a standard, as fintechs are outdoing themselves in expanding their offerings with products and services that many traditional banks would not be ashamed of. What has changed in the approach of fintechs and why, and what does it mean for the financial industry? Let’s find out.

PSD2 and greater trust for fintechs

Much has been said about the role of PSD2 in modern banking, but it is impossible to take up the topic of fintech development without setting it in a regulatory context. Because it was the implementation of the PSD2 directive that not only allowed intermediary entities such as fintechs to gain access to customer data, but also gave an impetus to traditional banks to undertake broader business cooperation with modern financial entities. Formal issues aside, however, PSD has allowed for something more – for fintechs to be treated as equal to banks and as trustworthy market players, and this has opened the way for fintechs to offer more advanced services and products.

MVP versus a wide range of financial services

As a result of these changes, we are seeing fintechs starting to move away from being a single-service provider to offering multiple payment products, dedicated to different target groups and fulfilling different business objectives. The aforementioned Revolut started with a payment card, whose main distinguishing feature was the simplification of setting up an account and payments between recipients and lowering the costs of international payments through attractive currency conversion rates. The fintech started with MVP – a single, simple solution that, on the one hand, allows to verify the business validity of the idea and inspire confidence in the market, and on the other hand, facilitates the creation of a customer base to which new products and functionalities can be offered in the future. Because today Revolut is not just a payment card – it is also a range of modern solutions, starting with savings accounts, cryptocurrency exchange, affiliate programs, and ending with credit products.

The same is true for the ZEN.COM, which in late 2020, in partnership with MasterCard, debuted its payment card offering protection for online purchases. Today, after only a few months, ZEN also already offers “zenefits” among which we find, among other things, an additional one-year guarantee when buying electronics, instant cashbacks, and the possibility to use a multi-currency account and transfer money at no additional cost.
Expanding the range of financial products allows you to build long-term customer loyalty and commitment to one entity. By choosing an application in which almost everything can be done, the customer does not need to look for alternative solutions that provide additional functionalities, because all services are available in one place, seconds after logging in. And yet, what fintechs have won from the beginning is simplicity, achieved through limited functionality, intuitiveness and ease with which customers can use the offered functionalities.

Technology that gives you a business advantage

However, these advantages would not be realised if it were not for modern technology, which forms the basis of solutions and products offered by fintechs. Every financial institution bases its operations on a transaction system, which – in the simplest terms – processes and organises data about clients, their accounts and transactions. So far, the role of transaction systems has been limited primarily to functions that enable efficient financial activity, in a manner consistent with compliance. Recently, however, the role of transaction systems in shaping fintech products and services and in supporting marketing and product development has grown significantly. Today, a transaction system is important not only from a technology perspective, but also from a business perspective, because a fintech’s advantage is also determined by its ability to implement new business functions as quickly as possible and to respond to new customer needs by efficiently expanding its already existing product offering.

INCAT, the provider of BOS, a modern transaction system dedicated to modern financial entities such as fintechs and challenger banks, knows this very well. BOS developers have noticed that fintechs need solutions which, regardless of their original application, address the requirements of a modern end client in the customer centric model. Thus, modern financial entities today need core systems whose functionalities are not only focused on the technological and product layer, but also support an innovative approach to processes addressing customer needs. Customers of fintechs today are primarily looking for services that allow them to perform various financial operations in a flexible and efficient manner, making everyday financial management easier and more attractive.

Technological solutions building the marketing advantage of fintechs

INCAT offers specific products that are ready to be used for financial activities, and these include affiliate programmes, automated cascading currency conversions or support for white labelling (multi-brand).

Affiliate Programme

BOS is used when creating a service such as an affiliate programme. Thanks to this functionality, entities offering their customers a system of collecting points, gaining discounts or fast cash refunds, can build long-term loyalty of their recipients. The system supports this solution through an extensive and flexible possibility of defining online shops linked with a financial institution, together with a set of parameters defining the conditions for the operation of loyalty programmes.

Currency Cascade
This is another example of a very interesting solution offered by BOS, which makes it easier for customers to make payments in non-standard conditions. The currency cascade allows the customer’s funds, accumulated in different currencies, to be used automatically during the execution of a single transaction, if there are no funds in the main account or the account held in the currency of the transaction.

In other words, if a customer makes a payment of EUR 40, but only has EUR 30 available in his account, the payment system automatically draws the missing funds from the customer’s other currency accounts, e.g. in USD or PLN, making an immediate currency conversion. The entire process takes no longer than a standard contactless payment and does not require any activity on the part of the customer.

Multibrand

Multibrand is a functionality which enables the separation of independent environments of several different brands and institutions, administered by a single entity, within a single instance of the BOS system. This is a great solution for institutions that decide to offer products addressed to diverse target groups and different market segments. An example of the use of this product may be offers of large loan companies which, in order to expand their customer portfolio, create several different loan brands, differing from each other in parameters and terms of obtaining financing, while still being formally a part of one large capital group or, conversely, not having any business relations.

The examples cited above are just a small sample of what can be achieved in the development of financial products with a modern transaction system, whose open architecture and adopted solutions allow for their rapid implementation. This is especially important today, in the era of open banking and huge competition on the fintech market. Fintechs already know that it is necessary to use advantages in all aspects of the business and support their offer not only with a creative approach, but also with technology that will keep up with customer expectations and trends that the market is constantly creating.

Fintechs are inextricably associated with the modern payment industry. But it’s 2021 and fintechs are showing that they can prove themselves in almost any area of life, not necessarily related to finance. Here is our subjective list of 10 most interesting solutions offered by international fintechs.

Betterment

Betterment is an investment platform and application for individual clients who are just starting their adventure with investing. Betterment offers not only the possibility of investment, but also substantive support of advisors and modern robo-advisory services, based on the mechanisms of artificial intelligence. Betterment also offers a retirement planning service, targeted savings accounts or financial planning packages.

You can read more about Betterment here: https://www.betterment.com/

GoHenry

Go Henry is a very interesting application dedicated to…children. The payment application and pre-paid card allows children to safely become familiar with financial management, with full parental control. Go Henry informs the caregiver about transactions in real time, and also gives the opportunity to set tasks and duties, the completion of which increases the transaction limit.

You can read more about GoHenry here: https://www.gohenry.com/uk/

Klarna

Klarna is a regionalized app that offers a “buy now, pay later” service to the e-commerce marketplace. With the mobile app, customers can shop at Klarna’s partner stores and enjoy 30 days of deferred payments. The stores in the app include some of the biggest e-commerce brands in the world such as: H&M, Sephora, IKEA, Samsung, or Nike.

You can read more about Klarna here: https://www.klarna.com/international/

MeetCleo

MeetCleo is an AI-based financial assistant that supports the user in budget management. The application is dedicated to young people, offering support in building proper spending habits and accumulating savings. MeetCleo also offers the possibility to receive a mini advance against future income, a cashback option and a savings account.

You can read more about MeetCleo here: https://web.meetcleo.com/

ZEN

ZEN.COM is a fintech that debuted its payment card offering online shopping protection in late 2020, in partnership with MasterCard. Today, after just a few months, ZEN is also offering “zenefits” which include an additional one-year guarantee on electronics purchases, instant cashbacks, and the ability to use a multi-currency account and transfer money at no additional cost.

You can read more about ZEN here: https://www.zen.com/pl/

Remitly

Remitly is an application that offers convenient, cost-effective and fast international transfers and attractive currency conversions. The tool allows you to track a transfer from the moment it is sent until it is received by the recipient. It is an alternative to traditional foreign currency bank transfers that allows you to send money abroad cheaper and faster than before.

You can read more about Remitly here: https://www.remitly.com/us/pl/poland

RobinHood

Robin Hood is a mobile application developed by Robinhood Markets that allows you to trade on the American Stock Exchange without commissions. In Robinhood you can trade stocks, ETFs (exchange traded funds) and cryptocurrencies.

You can read more about RobinHood here: https://robinhood.com/us/en/

Fair Place Finance

Fair Place Finance creates a platform for basic financial services such as cards and payments. The solution enables investment clients to offer digital wealth management products that can be easily customized and integrated with partner offerings.

You can read more about Fair Place Finance here: https://fairplacefinance.pl/#home

Salary Finance

This is a very interesting solution that involves offering loans, credit and advances to app users, in partnership with the user’s current employer. The application allows to launch a financial product, the repayment of which is covered by the incoming salary to the account. In addition, the user gets access to their current month’s salary at any time, rather than on their employer’s standard payday.

You can read more about SalaryFinance here: https://www.salaryfinance.com/uk/

Our client is one of the leading Arab banks which, in order to fully digitize its services, creates one of the first digital cloud banks in Saudi Arabia. The implementation of the FaaS AI fintech service allows the launch of a commercial offer for future digital bank customers. In this project, INCAT acts as a technology partner and supplier of the main transaction system and project teams as part of the IT outsourcing service.

What is INCAT FaaS AI?

INCAT FaaS AI is a trading platform that acts as a sandbox for beginner fintechs, challenger banks and digital banks. The platform in the form of a service enables efficient implementation of all processes necessary to launch financial services. The implementation does not require the client’s environment, because the platform enables the installation of a full range of cloud services.

You can read more on INCAT https://incat.com.pl/faas-ai/

What were the client’s needs?

Until now, strict financial laws in Saudi Arabia did not allow the creation of digital financial services, installed in the cloud. Only recently, the new legislation provides space for full digitization of banking. The client, in order to be able to offer his solution on the commercial market and become a pioneer in the field of modern financial services, needed a transactional solution that would allow for a very fast implementation process, significantly shortened compared to standard implementations of this type. The use of INCAT FaaS AI functionality seemed to be the optimal solution in this approach, addressing the client’s requirements: the need for efficient implementation of a commercial product, compliance with restrictive formal requirements set by local regulators, the need to market verification of a new business model on the Saudi Arabian financial market and cost optimization related to the use of system resources.

The client did not have a specialized technical team that would be able to carry out such a technologically advanced implementation, which is why we, as a technical partner, also had the obligation to provide independent and competent IT teams that would take up this challenge.

The role of INCAT FaaS AI

In this project, INCAT’s FaaS AI components, installed in the public cloud, cover customer and account processing, as well as card transaction and payment processing. For the FaaS AI implementation itself, we used our skilled implementation and development team.

The biggest challenge

The biggest challenge while working on the project proved to be the limitations of the local financial system, which imposes high requirements for compliance with internal legislation and restricts the ability to provide key services from outside Saudi Arabia. INCAT as a system provider, processing clients’ financial data, has to meet a number of conditions, resulting from the regulation of Saudi Arabia’s financial law. In addition, our approach was important: technological flexibility (cloud agnostic), flexibility of Incat’s business models, and the ability to adapt to remote and pandemic project implementation system.

Functionalities that we implemented in the project

• Data processing of customers and their accounts
• Managing financial processes and products
• Processing of money transfers and card payments
• Installation of the solution in the public cloud

Effects

Thanks to the efficient implementation of INCAT FaaS AI components, the client is preparing for the commercial MVP implementation of its solution, which is planned for Q3 2021.

After many months of hard work, we can finally boast: BOS 1.9 is now available to our customers. While developing the new version of our system, we focused on updating key functionalities and creating solutions valuable from a business perspective. See what we have achieved!

New user-friendly interface

While working on version 1.9, we focused on developing the BOS interface in terms of UX and UI. Our goal was to create a user-friendly space where settings can be quickly and intuitively parameterized and configured to meet the individual requirements of a financial institution. We also managed to develop the possibility of full visual customization of the system, in accordance with the branding and color scheme of the client who uses BOS. This makes it possible to visually unify the client’s external interface with the back-office, the role of which is performed by BOS.

Processes and functionality development

Event manager enables efficient and seamless process modeling and event management of the entire system from the level of a single interface. In version 1.9, we applied the event manager functionalities to the process of handling transactions, as a result giving customers the possibility of flexible handling of complex processes and creating advanced choreography of complicated events in the system. We have also developed processes of advanced transaction tagging, allowing to efficiently identify, filter and order transactions according to the adopted parameters. In version 1.9, we introduced expanded support for online and recurring commission tables, as well as a subscription plan mechanism. We have also optimized the process of funds management when handling payment orders.

New comprehensive microservices

Anti-fraud module

We extended the system with advanced anti-fraud and KYC modules, increasing the control of transactions and significantly reducing the risk of fraud. Anti-fraud tools are based on mechanisms of Machine Learning and AI, which allows for advanced and automatic analysis of user behavior, and as a result, identification and control of unwanted actions.

CRS

Customer Relation Sets is a microservice that gives our customers the ability to connect users into structured groups, with different levels of access to accounts and assets. Each customer can create their own access patterns and user groups, such as family, company, class, for example. Each group can be given different settings regarding members, fees, or linking multiple accounts together. In version 1.9 we have extended the CRS module with a number of possibilities: levels of access to company accounts, various types of groups, roles in a group and multi-level relationships between account users.

Cashback

Cashback is a completely universal tool for creating loyalty programs, allowing you to offer system users discounts in the form of a refund of part of the purchase amount. In the BOS 1.9 version we extend the scope of loyalty programs with card transactions and purchases in online stores.